Many IT technical managers have sufficient technical skills to hold a management position, but they have not developed the managerial skills to be an effective manager and more importantly a leader. Through my extensive experience as a technician, manager, and executive in the Information Technology field, I am able to coach and mentor individuals to improve their communication and decision-making, delegation, and leadership skills.
IT Executive Coaching Process, Step 1
First, I begin by collecting information and interviewing the participant. I gain the following about the participant’s past information:
- Life experiences
- Education history
- Work history
- Previous development education
- Previous coaching experiences
I also gather the following current information about the participant. I learn about his or her career objectives, what his/her current role is in the organization, what his/her areas of responsibility are, ask for a self-assessment of improvement needs, and what he/she sees as the improvement plans already in progress. I conduct and obtain results from personality tests, style tests, and feedback results (e.g. 360), as well as address what he/she sees as current perceived issues.
Part of this first step also includes gathering information about the organization itself. I assess the culture, significant events, its customers, any restructuring events, current leadership, and its successes and failures. I evaluate the organization’s Mission and Vision statements and learn who its current key customers (external and internal) are. I gauge its organization charts and key people, business plans, subordinates and their roles, current major projects, and key internal and external contacts
The final portion of this step involves an interview of the participant’s manager. I ask the manager for an assessment of the participant, including his/her performance, dependability, work output, issues, improvement needs, relationships (subordinates, peers, management customers), and attitude.